Support

Help with Seroa, your data, or your subscription.

Email is the fastest way to reach us. There is no support account to create and nothing to sign in to.

Things you can do yourself, right now

Get a copy of your data

In the app: Profile → Export my data. Seroa builds a JSON file containing your profile, meals, plans, weight and water logs, fasting sessions, challenges and everything the app has learned about you, and hands it to you through your device's share sheet.

Change how long meal photos are kept

In the app: Profile → Meal photo retention. You can have photos deleted immediately after they are analysed, or kept for 7, 30, 90 or 365 days. The default is 30 days.

Review what Seroa has learned

In the app: Profile → What Seroa is learning. Every pattern Seroa has picked up can be kept, dismissed or reset.

Delete your account

In the app: Profile → Delete account & data. This is immediate and cannot be undone. If you cannot get into the app, see deleting your account.

Manage or cancel a subscription

Subscriptions are billed by Apple or Google, so they are cancelled there — not by deleting the app or your Seroa account:

• iPhone or iPad: Settings → your name → Subscriptions.
• Android: Google Play → profile icon → Payments & subscriptions → Subscriptions.

If you have reinstalled the app or changed device, use Restore purchases on the Seroa Pro screen to bring your subscription back.

Privacy questions

For access requests, questions about how your data is handled, or a complaint, email us at the address above and say what you are asking for. The Privacy Policy sets out what Seroa collects and how long it is kept.